Security Center

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Security Center
Your safety and security is our top priority
Security Center

At Amalgamated, the safety and security of your account(s) is our top priority. Browse the topics below to learn more about how we protect your personal information and finances, and what you can do to further protect yourself and your account(s). For further assistance with fraud and security measures on your account, please contact our Fraud Help Line at 800-792-7510.

  • Online Privacy Policy

    Amalgamated Bank (the “Bank”, “we”, “our”, or “us”) understands the importance of privacy, and we respect and take responsibility for protecting personal and financial information. This Online Privacy Policy (“Policy”) describes the type of information we collect from visitors to our online banking and mobile websites and mobile applications (collectively, referred to as the “Site”).

    Personal Information  Protecting your personal information is important to us. To protect your nonpublic personal and financial information (“Personal Information”), we have put in place physical, electronic, and procedural safeguards that meet applicable law. We want you to understand what Personal Information we collect and how we use it. Our Privacy Policy serves as a standard for all Bank employees for collection, use, retention, and security of Personal Information. Please review our Privacy Policy by clicking here.

    Nonpersonal Information — When you visit our Site, we may collect nonpersonal information (“Nonpersonal Information”) such as the IP address of the device you are using to connect to the Internet, the browser and version being used, the type of operating system you have, which site you came from, pages and content viewed, time and duration of visits, and whether advertisements were clicked. This anonymous information helps us provide you with a more effective online experience. To capture this information we or our service providers may use cookies, pixel tags, or other similar technologies.

    Mobile Banking Services – You may access some of our products and services through our mobile banking application. The mobile application requests access to information stored on your device such as location, camera, contacts, or other features you are enrolled in to enrich and simplify your own user experience and improve our services, as well as provide additional security to protect your account. It is important for you to understand that before granting access to this information, you will be prompted to give the application that permission.  If you do not wish to grant that permission, you may decline. If you later change your mind, those permissions can be updated in your device’s settings.

    To protect your Personal Information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. The application information is retained in accordance with state and federal record retention laws. Please contact us to determine specific timeframes for your personal stored information and if that information may be deleted. You can also access the bank’s full Privacy Policy by clicking here

    “Cookies”  Cookies are pieces of information stored directly on the device you are using. We use cookies to enhance your experience with our Site by making navigation easier and providing important security features.  Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, language preferences, and your relationship with us. This site uses Google Analytics to track performance and visitor sessions, visitors across multiple sessions, and referral sources to our sites. At no time is personally identifiable information passed to Google Analytics. (To understand how Google collects and processes information gathered from this site visit Note that Google Analytics stores its data within the United States of America and is subject to United States laws. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize/tailor your experience while engaging with us, and to recognize your device to allow your use of our online products and services. We collect statistical information about the usage of the Site in order to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how account holders and visitors use the Site and to assist us with resolving questions regarding the Site. We also utilize cookies for advertising purposes. You may change your acceptance of cookies through your browser settings. Please remember that if you choose to delete or block cookies, you will likely affect how the Site works, and you may no longer be able to access all or parts of the Site.

    You may change your acceptance of cookies through your browser settings. Please remember that if you choose to delete or block cookies, you will likely affect how the Site works, and you may no longer be able to access all or parts of the Site. You also may not receive tailored advertising or other offers from us that may be relevant to your interests and needs.

    Online Marketing  We advertise our products and services within our Site as well as on other websites not affiliated with us. We may engage third-party ad service providers and media companies to conduct these activities on our behalf. In an effort to deliver relevant digital advertising to you, we may use cookies and related technology to track digital advertising performance of our ads on our Site and other websites. Our ad service providers may also use behavioral information such as how you browse websites to determine which of our ads may be of interest to you.

    Please note that we do not control third-party websites where our ads may be placed, and those third parties are not subject to our privacy notices. You should review such third-party websites for information on their privacy practices.

    We do not respond to “do not track” signals transmitted by web browsers or similar mechanisms. However, you may opt out of receiving online behavioral ads by clicking on the Advertising Options Icon associated with the ad and follow the instructions, or visit Aboutads. The Advertising Options Icon is a part of the cross-industry Self-Regulatory Program for Online Behavioral Advertising, which is managed by the Digital Advertising Alliance. You may also opt out of receiving behavioral ads through the Network Advertising Initiative (NAI) opt-out tool, or other tools provided by the NAI by visiting Network Advertising Initiative. These opt-outs work via cookies, so if you delete or block cookies, use a different device, or change web browsers, you will need to opt out again. Please note that even if you opt out of online behavioral advertising as referenced above, you may still receive generic online advertisements for our products or services through our Site or other websites.

    Children’s Online Privacy Protection Act (COPPA)  Our Site is not intended for children under the age of 13, and should not be used by them. Please do not access or use our Site if you are under 13 years of age. For more information about COPPA, visit the Federal Trade Commission.

    Protecting Your Information  While the Bank takes important steps to protect your information, there are important steps you can take to protect yourself. Always protect your password(s) and other confidential information from disclosure to others. Be sure the computer or mobile devices you use to access our Site has up-to-date security software. Use programs that scan for viruses and other malicious software that could steal your password(s) or other confidential information. Change your passwords regularly and create passwords that are difficult to guess or reach by trial and error. For more information on data security and protecting your data, please visit our Information Security Center on our website.

    Social Media  To promote awareness and collaboration among our customers and community members, the Bank uses social media platforms such as Facebook®, Twitter®, Instagram®, and LinkedIn®. Any information that you post and make available on those social media platforms (including any personal information, pictures, or comments) is subject to the Terms of Use and Privacy Policies of those platforms. Please review the terms of those sites in order to understand your rights and obligations with respect to information you post to those sites.

    Acceptance of the Policy  By using the Site, you confirm that you have read, understand, and agree to this Policy. If you do not agree to this Policy, please do not use our Site. Your continued use of the Site following the posting of any changes to this Policy will be deemed your acceptance of those changes.

    Notice of Change  We may add to, delete from, or otherwise amend and update this Online Privacy Policy from time to time. The effective date of this Policy, as indicated below, shows the last time the Policy was revised.

    Questions? — Please contact us at 800-662-0860 or email at regarding questions about this Online Privacy Policy. You can also access the bank’s full Privacy Policy by clicking here.

    Effective Date  March 1, 2022.